Welcome to eCare, your gateway to AI-driven dermatology insights for clinical trials. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

eCare is a Califonia-based company, operating internationally, and is duly incorporated under the laws of California. Detailed information about our company can be found on our website.

This Privacy Policy may be updated periodically, and any changes will be communicated to you in advance. We strive to provide fair notice before the new policy takes effect.

Certain parts of the eCare Platform can be accessed without registration. In such cases, we will only collect data based on your consent to our cookie policy, which you can find here.

Thank you for choosing the eCare Platform. Your privacy and trust are important to us. If you have any questions or feedback regarding our Privacy Policy, please don't hesitate to contact our team at ecareplatform1@gmail.com

Data Usage, Purpose, and Legal Basis

This section should describe how the collected data is used. For eCare, this might involve:

Manage Your Account and Access: We use your personal data to help manage your account and give you access to our platform. This includes everything we need to do to deliver our services to you, like letting you monitor your skin and moles using images taken with your smartphone or another device. We do this because it's a necessary part of the contract we have with you – when you use our platform, you're agreeing to this.

Process Large Images: When you use our platform to take large images (like big areas of your skin), we also process these images and any related information. We do this only if you've given us clear permission through the web portal's settings. Remember, you can change your mind at any time! For more details, email us at ecareplatform1@gmail.com to withdraw your consent.

Use Images for Improvement and Research: We might make your images anonymous (so they can't be linked back to you) and use them to make our services better or for research. We might do this on our own or with research partners. But we'll only do this if you haven't said no to it in the settings.

Improve and Personalize Our Services: We also use your personal data (and your large images, but only if you've agreed to it) to enhance and personalize our platform. This includes updating you about our policies and terms, managing our business, creating new features and updates, and working on personalization and other services. This might involve developing new algorithms and machine-learning techniques. We do this because it's in our legitimate interest to keep improving what we offer to you.

No Selling of Your Personal Data: We don't sell or give away your personal data for marketing purposes.

No Personalized Marketing Messages: We don't create marketing messages based on your personal data.

Push Notifications: If you've agreed to receive push notifications on your device, we might send you alerts about new products or marketing messages, including from our partners. Don't want these notifications? Just change your device settings.

Email Communications: We use your email to update you about new features, products, and updates on our platform. Sometimes, we might also send you marketing information from our partners. You agreed to this when you signed up, but you can always opt-out by emailing us at ecareplatform1@gmail.com or clicking the “Unsubscribe” link in any marketing email.

Data Collection

This section should explicitly state what types of data eCare collects. Since it's a platform dealing with dermatology insights and clinical trials, the data might include:

Personal Identification Information: Names, addresses, email addresses, and phone numbers.

Health and Medical Information: Specific dermatological health data, medical history, treatment information, and possibly genetic data if relevant.

Demographic Information: Age, gender, ethnicity, and other demographic details that might be relevant to clinical trials.

Technical Data: IP addresses, browser types, and other technical details collected when users interact with the platform.

It's important to clarify why each type of data is collected, such as for personalizing the user experience, ensuring the accuracy of clinical trials, or improving AI algorithms.

Data Sharing & Transfer

We may process or share data based on the following legal basis. The following are the circumstances under which we use the information we receive or collect:

Sharing with Third-Party Vendors: We only share your personal information with other companies (like those that handle your card payments) when you ask us to, or in the situations described below.

Legal and Protective Sharing: Sometimes, we might need to share your information if the law requires it, to follow our own rules, or to protect ourselves from harm. This could mean giving information to the police, courts, or other legal authorities.

Data Transfer Outside: We don't send your personal information outside. However, you can choose to send your information outside using the tools we provide on our platform.

Sharing with Healthcare Professionals: If you send your images or data to doctors or other health experts, they then take charge of your information, and their own privacy rules will apply. Make sure to read their privacy policies carefully before you share anything.

Anonymized Data for Research: We only give out data that doesn't identify you (anonymized data) to our research partners, and this is only for research. We might also send this kind of data outside.

Business Transfers: If our business is sold or our assets are bought by another company, the personal information we have about our users might be transferred to the new owners.

Keeping Your Data Safe: We and our partners take the necessary steps to protect your information, as required by the General Data Protection Regulation (GDPR). If you want to know more about how we keep your data safe, please contact us at ecareplatform1@gmail.com.

User Rights

As a user, under the GDPR (General Data Protection Regulation), you have several important rights regarding your personal data. Here's a simple breakdown of what these rights mean for you:

Right to Access:You can log into your account anytime to see the personal data we have on file for you. You're entitled to a free copy of your personal data. If you need extra copies, we might charge a small fee to cover our administrative costs, but only if your requests are repetitive or excessive.

Right to Rectification: If you find any of your personal data is wrong or incomplete, you can easily update it through your account settings.

Right to Erasure: You can ask us to delete your personal data in certain situations.

Right to Restrict Processing: If you don't want us to use your data in certain ways – like for marketing – you can ask us to stop. This is especially relevant if we're using your data for marketing purposes.

Right to Withdraw Consent: Don't want marketing messages? No problem. You can withdraw your consent anytime. Just change your settings in the portal, delete your account, or send us an email at ecareplatform1@gmail.com.

Right to Data Portability: You have the right to get your personal data in a format that's easy to move and use elsewhere. We'll provide your data in a common, machine-readable format. When you ask to access, update, delete, or move your data, we might ask for some extra information. This is just to make sure it's you and to keep your data safe. You can send your requests to ecareplatform1@gmail.com.

Right to Lodge a Complaint: you have the right to complain to a supervisory authority if they feel that their data is not being handled by the law.

Data Retention and Account Deletion

We'll hold onto your personal information as long as you keep your account open. Sometimes, we might need to keep some of your information even after you close your account, because of legal requirements we have to follow.

Feel free to update your info anytime. Just know that we might keep the old information in our system backups until those backups are updated.

If you haven't used your account for a while, we plan to delete it, along with all its content. But don't worry, we'll send you a message before we do that, giving you a chance to reactivate your account or save any data you need.

Want to delete your account? No problem. Just let us know by emailing ecareplatform1@gmail.com. We'll remove all your data from our servers.

Even after you delete your account, some of your information might stay in our records for a bit. We'll remove it when we update our backups.

We might keep data that used to be yours but is now completely anonymous. This means it doesn't identify you anymore, and we can use it for our business as long as we need.

Data Security

Your website account is secured with two-factor authentication for extra safety. The portal on your desktop/phone is secure if it has access protection. We also protect images.

Your images are safely encrypted on your phone, and accessible only through our portal. This keeps them secure from other portals.

When transferring your images and personal data to our cloud storage, we use encryption to ensure their safety and privacy.

Remember, once you export images from our website, they're no longer encrypted and their security is in your hands.

This Privacy Policy applies to information collected on our platform and via our cookies.

Children’s Privacy

Our platform is designed for individuals who are at least 18 years old or have reached the legal age to consent to use an online information service in their country. If we find out or have good reason to believe that a child younger than this has given us their personal information, we will quickly delete their account and any personal information they have shared with us.

Additionally, we might use age verification during registration as a way to stop users who are younger than the legal age in their area from accessing content that's not suitable for minors.

Changes to Privacy Policy

From time to time, we might need to make changes to our Privacy Policy. When we do this, we'll make sure you know about it in advance. We'll give you a heads-up and enough time to review the updated policy. This way, you can understand the changes and decide if you're comfortable continuing to use our platform under these new terms.

We're committed to using your personal data responsibly. We'll always use your information in line with the Privacy Policy that was in place when we first collected your data. If we ever want to use your data for something different, we won't do so without getting your permission first. We believe it's important that you have control over how your information is used.